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Old 03-26-2011, 12:18   #1
MinervaDoe
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Benchmade Service

I just thought I'd post a thread about how thoroughly impressed I was with Benchmade's Customer Service.

I have a Benchmade Mel Pardue pre-production knife which I got off of E-Bay for a good price. The knife did not lock properly, so I thought I'd call Benchmade and see if I could pay them to repair it. The Benchmade tech said they would fix it for free and advised me that it was a rare knife and was probably valuable. He advised me not to carry and said I should probably stick it in my safe.

Yesterday, I received the repaired knife back from Benchmade along with a new Benchmade 530. There was a note on the invoice that said they repaired my old knife, but did not have the parts in stock for such an old knife to fully repair the lock. They further stated that they were supplying me with a fully warrantied replacement knife.

The lock on my original knife (which is now in my safe) seems to work fine and the new Benchmade 530 is an awesome piece of hardware.

Now I own four Benchmade knives (the 3rd is a McHenry Williams axis model, the 4th a little Balisong) and I would not hesitate to purchase another (maybe a Griptillian ).

Just thought I'd share.

WOW, I'm still pinging off the walls!!
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Old 03-26-2011, 12:20   #2
HotRoderX
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Wow thats isnane customer service. Shoot I might have to look at there knifes to knowing they stand behind them so fully.
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Old 03-26-2011, 14:05   #3
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Very cool - thanks for posting this. I was considering sending my Rukus in for some spa attention. Now I know I'm doing it.
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Old 03-26-2011, 17:41   #4
heitzoflearning
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Benchmade has the best customer service I have ever dealt with. I had a problem with my 755MPR and sent it in. A week later I had a new one. Sent my 710 in to get a new blade and forgot to send the $5 for return shipping. They sent it back with the new blade on their own dime. I lost the screws to my pikas clip,called Benchmade and they sent a new clip and screws on their dime. Great company.
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Old 03-26-2011, 17:59   #5
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Old 03-26-2011, 21:23   #6
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Now that's a knife with some character.
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