GlockTalk.com
Home Forums Classifieds Blogs Today's Posts Search Social Groups



  
SIGN-UP
Notices

Glock Talk
Welcome To The Glock Talk Forums.
Reply
 
Thread Tools Display Modes
Old 03-16-2009, 09:18   #26
actionpup
Psycho Pup!
 
actionpup's Avatar
 
Join Date: Dec 2001
Location: Psychotropics
Posts: 3,606
Quote:
Originally Posted by smoke5643 View Post
apup,

The reason I chose to start off like that we because it was my first post not to be disrespectful to you in any way. I understand how you could take my apology as a "joke" because tone of voice and emotion are hard to express soley in writing. Furthermore, my paragraph was not meant to be a "plug" in any way. We have advertisment set up that is meant to handle that. I find it hard to believe that our prices are as high as you say they are. I doubt you will find and place to buy Glocks any cheaper. Also, our prices are negotiable if within reason because we always want to make the sell and keep our customer pleased. Obviously we cant sell too cheap or our bills would not get paid and our doors would be closed. I can tell that we will most likely never have your business due to your experience but all I can ask is that you keep an open mind when telling people about us. Let them my their own decision once they come by the store. I know more people that love our customer service and pricing than do not. I have return customers that come in daily and say what a pleasurable experience they had and that they will always do business with us and us alone. However, if the day comes when you reconsider your decision I will be more than happy to assist you with anything that I possibly can. Once again I apologize for any inconvience we may have caused.

Adam
Adam,
You touched a chord in me that I have a hard time believing so I will again respond. Your statement, "...but all I can ask is that you keep an open mind when telling people about us. Let them my their own decision once they come by the store." is kind of silly. Don't you think?

The whole point of my post and the comments I've made in person to many folks who also enjoy firearms is to warn them of my experience. I DON'T know that your outfit is customer service oriented as you claim. My experience was poor at best. Why would I want to keep my mouth shut and let one of my friends or associates visit your store without sharing my experience? Give me a break!!! I will warn them so they don't have a similar experience!

Truly, this is a wonderful lesson in business. You MUST treat your customers with respect if you want them to say good things or even keep their mouths shut as you suggest I do.

Sir, you have compounded my annoyance and frustration through your continued poor attempts at "customer service." In your first post you dismiss and invalidate my experience by "excusing" the event. In this post you try to persuade me to shut up. And, in both posts you share that your other customers have no problems. It appears to me that your primary position is trying to save face. I sincerely doubt you have conducted a survey of all who have entered your store's doors so your opinion of having satisfied customers hardly carries any merit.

As for your prices, I have addressed it at least twice. I will simply say that $1300+ for the several AR15s I saw was high. As for negotiation, I have to get adequate help before I learn that and since I didn't get that help, I will have to take your word for it. Also, I don't know what your definition of "within reason" is.

Further, it was likely your Dad who was so rude to me. I don't know this for fact though. If I am correct however, that could either blind/bias you to the issues at hand or push you even more into protecting him and the business. Again, I don't know this to be fact however. This is me trying to piece this thing together from observation on the day I was there combined with comments from others since.

On the day I was there, I was waiting patiently trying to get someone to price a couple of firearms back in the corner. I think it might have been you who was dealing with a guy who was looking at a North American Arms revolver and offered to put $50 down on a lay-away. You walked away and talked with a guy dressed in all black (who was the one who was so rude) and returned and informed the guy that you didn't lay firearms away but could hold it until the end of the week. The guy was waiting on his tax return and said he couldn't do it as he didn't know when his tax return would come. The guy in black that you spoke to however made a comment about this "hold" in a rather harsh and obnoxious tone. I was embarrassed for the man wanting to lay-away the revolver.

Now, that situation shows some flexibility however I had already been treated poorly by this point and was still trying to give you all a second chance. I wasn't impressed by this attempt to meet that guy's needs as I didn't like the guy in black's superior tone and attitude and I was still waiting for help. I stood there for quite a while and still didn't get any help from anyone who could answer my questions. I was the guy who had a toddler-aged son in my arms. I left shortly thereafter.

Too bad my experience wasn't better. I would much prefer to have good things to say. I won't however keep my mouth shut as you suggest. I will tell everyone I have opportunity to tell about my experience. That is what business, customer service, and even competition are all about. I hope your staff all learn from this experience and treat your customers better.

Remember, your competition located not too far from you seems to get it. I did not have a bad experience with them when I visited their store at the suggestion from one of the posts above.
__________________
"They who can give up essential liberty to obtain a little temporary safety deserve neither liberty nor safety."
--Benjamin Franklin
actionpup is offline   Reply With Quote
Old 03-16-2009, 10:11   #27
edrobert
Senior Member
 
edrobert's Avatar
 
Join Date: Dec 2006
Posts: 2,015


After reading the enitre thread I'm reminded that you can't please all the people all the time.
__________________
"Go Hoos!"
edrobert is offline   Reply With Quote
Old 03-16-2009, 10:37   #28
actionpup
Psycho Pup!
 
actionpup's Avatar
 
Join Date: Dec 2001
Location: Psychotropics
Posts: 3,606
Quote:
Originally Posted by edrobert View Post
After reading the enitre thread I'm reminded that you can't please all the people all the time.
Especially true when you treat them disrespectfully. You have a better chance of establishing customers and maintaining customers when you provide positive worthwhile experiences.
__________________
"They who can give up essential liberty to obtain a little temporary safety deserve neither liberty nor safety."
--Benjamin Franklin
actionpup is offline   Reply With Quote
Old 04-17-2009, 17:38   #29
actionpup
Psycho Pup!
 
actionpup's Avatar
 
Join Date: Dec 2001
Location: Psychotropics
Posts: 3,606
Updated to share of another experience.

A buddy who was my "inside source" kept urging me to give AT&P another chance. He works in Shelby and is a regular at the shop. After he badgered me enough, I went back. I didn't let Adam know it was me (as he asked me to do in one of the posts above) because I didn't want anyone putting on the dog. I simply wanted to see how they treated me and others.

Well, I have to say it was a much better experience this time. What I saw and experienced this time around was much different than the first.

I was treated with respect and my interaction with the staff was much more helpful. While the first experience is still in the back of my mind and have tainted things, after this new experience, I will likely be going back in the future.

I rarely give stores another chance but in this case I am glad I did. I wish AT&P the best and will likely be visiting them again sometime in the future.

apup
__________________
"They who can give up essential liberty to obtain a little temporary safety deserve neither liberty nor safety."
--Benjamin Franklin
actionpup is offline   Reply With Quote
Old 04-17-2009, 22:21   #30
Plyr58
Noob Savant
 
Plyr58's Avatar
 
Join Date: Apr 2009
Posts: 105
Quote:
Originally Posted by smoke5643 View Post
Hello to all! I have been reading these forums for some time now and this topic really sparked my interest to join and throw in my two cents. ATP Inc. is an outstanding gun shop with knowledgeable employees and fair pricing. I am sorry to hear of your unfortunate experience there but I promise you it is not normally like that. Maybe the employ was having a bad day (no excuse to be rude I understand that...) I would also assume that when he meant high he meant that it was expensive in general not that their pricing on it was outrageous. Tim and Keith are both outstanding business men. They have been partners for over 20 years and have never failed at any business venture. I ensure you that if you talk to either two of them or myself you will be treated respectfully. Understand we stock hundreds of different guns. Our ignorance is no excuse but we cant know everything about every gun we carry especially when its the first one we have ever had. If you are never a patron of our establishment again I would obviously understand, but I personally guarantee that Tim, my father Keith , or myself will ensure your next visit to be pleasant and professional. Thank you for letting us know that our customer service during your visit was unacceptable! Any and all feedback is welcome to make sure all our customers feel appreciated and respected.

Sincerely,

Adam Queen
Asst. Manager
American Tactical and Pawn
Is this post a violation of the TOS? If not, it should be. If these guys want to advertise their store, let them buy some ad space.
__________________
G19, M&P 40C
A wise and frugal government, which shall leave men free to regulate their own pursuits of industry and improvement, and shall not take from the mouth of labor and bread it has earned-this is the sum of good government. -Thomas Jefferson
Plyr58 is offline   Reply With Quote
Old 04-17-2009, 23:21   #31
*ASH*
Senior Member
 
*ASH*'s Avatar
 
Join Date: Jan 2008
Location: nc
Posts: 22,006
Quote:
Originally Posted by actionpup View Post
Updated to share of another experience.

A buddy who was my "inside source" kept urging me to give AT&P another chance. He works in Shelby and is a regular at the shop. After he badgered me enough, I went back. I didn't let Adam know it was me (as he asked me to do in one of the posts above) because I didn't want anyone putting on the dog. I simply wanted to see how they treated me and others.

Well, I have to say it was a much better experience this time. What I saw and experienced this time around was much different than the first.

I was treated with respect and my interaction with the staff was much more helpful. While the first experience is still in the back of my mind and have tainted things, after this new experience, I will likely be going back in the future.

I rarely give stores another chance but in this case I am glad I did. I wish AT&P the best and will likely be visiting them again sometime in the future.

apup
glad it was better the second time, sometimes i give a place a second and sometimes 3 rd time but after 3 times and i have bad experience then i will never go back .
__________________
???????????????????????????????????????????????????????????????????????????????
*ASH* is online now   Reply With Quote
Old 04-18-2009, 05:54   #32
chuckman
Senior Member
 
Join Date: Nov 2006
Location: Durham, NC
Posts: 3,199
Quote:
Originally Posted by Plyr58 View Post
Is this post a violation of the TOS? If not, it should be. If these guys want to advertise their store, let them buy some ad space.
I say let 'em defend their actions. But if it borders on or is advertising, close 'em down! (the thread, that is, not the business...I am not that harsh...)
__________________
Regarding the 1911: "The gun was designed to function. If it's built to the proper specs...it'll run. It's a machine. It doesn't have a choice." 1911Tuner
chuckman is offline   Reply With Quote
Old 04-18-2009, 06:15   #33
slewfoot
Random Mayhem
 
slewfoot's Avatar
 
Join Date: May 2007
Location: S.E. Pa
Posts: 17,057
We had three pawn shops in my area that used to sell guns. I used to love browsing them on a rainy weekend day. I never bought anything because of their high prices.

All three shops are now closed, their owners are in jail. The BATFE caught them selling guns out the back door. Now I know why their prices were so high. It kept their inventory up for the back door sales.

Now on rainy weekends, I troll the local Wal Marts in search of cheap ammunition. The pawn shops were more entertaining.
slewfoot is offline   Reply With Quote
Old 06-17-2009, 16:53   #34
blgoode
Senior Member
 
Join Date: Oct 2006
Location: nc
Posts: 131
I visit the store weekly and get the apreciation by those guys treating me well and sometimes the $$$$ I pay shows it. Not to be a jerk but I guess you not coming in leaves more glocks for me....but I see you have given the shop a 2nd try so I better snag my afordable Glock now :( before someone else keeps getting my 3rd G19 when I have the funds!! Where else in this price hike can you get a G19 for $495??????

Yup - sounds like price gauging bunch of jerks right. From spending time in truely bad shops like hyatts in charlotte and shooters express where the jack up prices and really have an eat me attitude I think Big John, Adam, and Tim's crew are above par my friend.

There not going to go out of the way to greet you like a restaurant greeter or "make your day" talking to you like a car salesman, but I don't go in there for that. I like the prices on "most" stuff and what I think is too high I don't buy from that store.I have several online suppliers I deal with and also know by name and still find time to give Tim's store my $$$ when I have it. Getting more G19 mags tomorrow if I can get by there
__________________
www.bgoodeknives.com

Last edited by blgoode; 06-17-2009 at 17:26..
blgoode is offline   Reply With Quote
Old 06-17-2009, 19:42   #35
actionpup
Psycho Pup!
 
actionpup's Avatar
 
Join Date: Dec 2001
Location: Psychotropics
Posts: 3,606
Quote:
Originally Posted by blgoode View Post
I visit the store weekly and get the apreciation by those guys treating me well and sometimes the $$$$ I pay shows it. Not to be a jerk but I guess you not coming in leaves more glocks for me....but I see you have given the shop a 2nd try so I better snag my afordable Glock now :( before someone else keeps getting my 3rd G19 when I have the funds!! Where else in this price hike can you get a G19 for $495??????

Yup - sounds like price gauging bunch of jerks right. From spending time in truely bad shops like hyatts in charlotte and shooters express where the jack up prices and really have an eat me attitude I think Big John, Adam, and Tim's crew are above par my friend.

There not going to go out of the way to greet you like a restaurant greeter or "make your day" talking to you like a car salesman, but I don't go in there for that. I like the prices on "most" stuff and what I think is too high I don't buy from that store.I have several online suppliers I deal with and also know by name and still find time to give Tim's store my $$$ when I have it. Getting more G19 mags tomorrow if I can get by there
blgoode,
I found your website three years or so ago while frequenting a knifemaking website. I have been and am impressed with your work. Beautiful knives. I have some knifemaking equipment myself however don't have your talent and experience. I have only dabbled with it minimally as time is something that seems to be evasive these days. Would love to visit your shop one of these days.

Thank you for editing your original post. Yes, I have given AT&P a second chance. While not a hang out for me, it is not a place I avoid now.

Take care,
apup
__________________
"They who can give up essential liberty to obtain a little temporary safety deserve neither liberty nor safety."
--Benjamin Franklin
actionpup is offline   Reply With Quote
Old 06-17-2009, 20:22   #36
blgoode
Senior Member
 
Join Date: Oct 2006
Location: nc
Posts: 131
apup,
I can give all the asssistance I can with knifemaking. Just ask a lot of questions and allow mistakes to happen because that's 1 less mistake in the big scheme of things. The forums are a far greater source of information than any books you can buy. All I have is a KMG grinder, drill press and a Harbor Freight metal bandsaw and a set of acedaline torches starting out and the heat treat oven and rockwell tester came much later.

If you have any questions shoot me an email.
__________________
www.bgoodeknives.com
blgoode is offline   Reply With Quote
Old 06-18-2009, 08:10   #37
actionpup
Psycho Pup!
 
actionpup's Avatar
 
Join Date: Dec 2001
Location: Psychotropics
Posts: 3,606
Quote:
Originally Posted by blgoode View Post
apup,
I can give all the asssistance I can with knifemaking. Just ask a lot of questions and allow mistakes to happen because that's 1 less mistake in the big scheme of things. The forums are a far greater source of information than any books you can buy. All I have is a KMG grinder, drill press and a Harbor Freight metal bandsaw and a set of acedaline torches starting out and the heat treat oven and rockwell tester came much later.

If you have any questions shoot me an email.
Sounds great. I have a Grizzly grinder, the HF metal bandsaw, and knife kiln. I may be shooting some emails your way in the near future.
Thanks again,
apup
__________________
"They who can give up essential liberty to obtain a little temporary safety deserve neither liberty nor safety."
--Benjamin Franklin
actionpup is offline   Reply With Quote
Old 06-19-2009, 06:29   #38
GMT
GMT224
 
GMT's Avatar
 
Join Date: Jan 2002
Location: Eastern nc
Posts: 508
Quote:
Originally Posted by smoke5643 View Post
apup,

The reason I chose to start off like that we because it was my first post not to be disrespectful to you in any way. I understand how you could take my apology as a "joke" because tone of voice and emotion are hard to express soley in writing. Furthermore, my paragraph was not meant to be a "plug" in any way. We have advertisment set up that is meant to handle that. I find it hard to believe that our prices are as high as you say they are. I doubt you will find and place to buy Glocks any cheaper. Also, our prices are negotiable if within reason because we always want to make the sell and keep our customer pleased. Obviously we cant sell too cheap or our bills would not get paid and our doors would be closed. I can tell that we will most likely never have your business due to your experience but all I can ask is that you keep an open mind when telling people about us. Let them make their own decision once they come by the store. I know more people that love our customer service and pricing than do not. I have return customers that come in daily and say what a pleasurable experience they had and that they will always do business with us again. However, if the day comes when you reconsider your decision I will be more than happy to assist you with anything that I possibly can. Once again I apologize for any inconvience we may have caused.

Adam
I'd say give these folks another chance. I've tried the harda** routine before and have always regretted it. Cost me money in the end. Hell you'll probably get a lot better service now since you had the smarts to bring this info out in the open for us all to hear about.
GMT is offline   Reply With Quote
Old 06-28-2009, 18:34   #39
Wolf36
Distance09
 
Join Date: Jul 2008
Posts: 1
I have been to a number of gun shops where the employees feel like it is a great imposition to wait on you unless they know you. It is like walking into some private club and not knowing the secret handshake. It is both tiring and aggravating. It is my experience that the owner is generally not there when this kind of behavior is displayed. More often than not these guys do not know the answers to the most basic of questions either so they are doing the buyer and the owner a tremendous disservice.

Everyone is entitled to have a bad day, a pattern of boring or bad behavior and ignorance however, is inexcusable.

Most of us have a limited amount of money to spend. Right now it is not as though it is growing on trees. I try to spend mine where I not only get a decent deal but where I feel that my business is truly appreciated. If I have to spend a little more to get the service I desire I do.
Wolf36 is offline   Reply With Quote
Old 01-06-2013, 17:39   #40
gotama
JBC
 
Join Date: Mar 2010
Location: North Carolina
Posts: 1
American Tactican and Pawn Shelby NC

I live in Shelby NC. I am 50 years old and have bought and sold many a gun in my day. ATP in Shelby is by far one of the worst gun shops that I have ever had the displeasure of visiting. The employees are not so much rude as they are uncaring as to whether or not one is in the store or not. I got the impression that they could give a flying ##it if I was in the store or not. I know from experience that they like taliking on the phone regarding non- business related matters. I know from experience that they are usually unfriendly and unhelpful. I know the owner. He is a decent enough guy. The employees that I have been forced to deal with are dismissive and nonchalant. Prices are retail and they are either too ignorant or arrogant or both to give a crap that one can go to another local shop in Gastonia NC that will deal with you as if you pay their salary...(Which of course customers do) It gives me no pleasure to write this. I sincerely wish they were better.
gotama is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump




All times are GMT -6. The time now is 19:50.



Homepage
FAQ
Forums
Calendar
Advertise
Gallery
GT Wiki
GT Blogs
Social Groups
Classifieds


Users Currently Online: 1,424
438 Members
986 Guests

Most users ever online: 2,244
Nov 11, 2013 at 11:42