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Old 02-16-2009, 14:56   #1
actionpup
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Rant about American Tactical & Pawn - Shelby NC

Note: Update post added below... (Direct link to the update)

Original Post:

A buddy mentioned their shop in Shelby so I drove over to see what they had in stock today. Sadly, what I found was a rude owner, clueless employees and overpriced stock.

I had some cash burning a hole in my pocket and inquired about the AR57 on the rack. The employee couldn't answer any of my questions except for the price mentioning that it was "$1500...very high." Then I inquired about the case of 2000 rounds of 5.7x28 sitting in the floor. The owner sharply snapped from a few feet away, "It's high...high!" I forced myself to smile and thanked him. Then he added, "$1000...it's armor piercing so it's high."

I was holding my young son while inquiring and I suppose they thought the price of diapers prohibits me from being able to afford anything they had. I must say, if that was their thinking, they were clearly mistaken.

Well, since they were so adamant about it being high, I thought I would let them keep what they had. I certainly don't want to purchase anything that is "high."

When I go into a store to spend money, I fully expect folks to answer my questions and be respectful. I don't want their opinions of what they think I can spend. I find such rude and obnoxious. I dress so as not to stand out nor draw attention. I also don't lean on the counter telling tall tales like so many customers do. I keep to myself until I want a question answered or until I am ready to negotiate a purchase.

I will add, if anyone is looking they have several AR15s and some tactical gear in stock. Don't expect to be treated well however and don't be surprised about their "sticker" prices.
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Last edited by actionpup; 04-17-2009 at 17:49.. Reason: Another experience at AT&P
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Old 02-16-2009, 19:36   #2
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Forget them and their ****ty attitudes. If you find the rifle cheaper elsewhere, buy it and take it in there to show off the deal you got and ask why theirs costs so much more.
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Old 02-17-2009, 05:14   #3
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Forget them and their ****ty attitudes. If you find the rifle cheaper elsewhere, buy it and take it in there to show off the deal you got and ask why theirs costs so much more.
LOL. I won't be gracing their doorway with my presence again. Appreciate your thoughts however. Poor customer service is the quickest way to lose me as a customer. While I would gladly rub their nose in a better deal elsewhere, they know they are gouging their customers as well as being asshats.
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Old 02-17-2009, 08:29   #4
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It just amazes me how badly some dealers treat potential customers. Their loss!
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Old 02-17-2009, 08:31   #5
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Pawn shops suck.

That is all.
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Old 02-17-2009, 09:04   #6
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"American Tactical & Pawn"...name says it all.
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Old 02-17-2009, 09:06   #7
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Pawn shops suck.

That is all.
There is a pawn shop here in Durham that I use for Gun Genie purchases. They consistently low-ball the price by $20-$50 to keep customers, so I will almost always buy through them. Good guys. Their in-house rifles and shottys are a little pricey, but no more than most gun shops.
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Old 02-17-2009, 10:37   #8
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There is a pawn shop here in Durham that I use for Gun Genie purchases. They consistently low-ball the price by $20-$50 to keep customers, so I will almost always buy through them. Good guys. Their in-house rifles and shottys are a little pricey, but no more than most gun shops.
What pawn shop is it?
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Old 02-17-2009, 10:44   #9
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Thanks for sharing your experience. I will have to be sure and not buy anything from them.
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Old 02-17-2009, 23:10   #10
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Good for you for posting what an awful experience you had with these a@@hats! Glad I don't live near them in NC. They wouldn't be getting any of my business.
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Old 02-18-2009, 05:53   #11
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What pawn shop is it?
Carolina Jewelry and Pawn, on Roxboro Road, about 2 blocks north of I-85. The guys there are nice and professional, seem to know their stuff and their limitations. The call when the gun arrives, the paperwork takes less than 10 minutes on a busy day.
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Old 02-18-2009, 06:05   #12
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American Tactical & Pawn
800 S Dekalb St
Shelby, NC 28150

It's located near Lowe's and beside Dairy Queen.

As for pawn shops, they are the primary location we find FFLs around here. There are a few dedicated gun shops but they are the exception. I agree...bummer! I moved to NC several years ago in the Asheville greater area from a state that had numerous gun shops to enjoy. Still can't get used to it.

Glad the post was helpful.

Take care,
apup
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Old 02-18-2009, 06:07   #13
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Carolina Jewelry and Pawn, on Roxboro Road, about 2 blocks north of I-85. The guys there are nice and professional, seem to know their stuff and their limitations. The call when the gun arrives, the paperwork takes less than 10 minutes on a busy day.
Thanks for that info. Wish I had checked them out while I was there. Will have to check them out soon.
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Old 02-21-2009, 07:36   #14
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Go to The Great Outdoors in Cherryville, NC. They have a great stock in all types of firearms and are very nice to deal with. Cherryville is near Shelby. Also if you do go in there Jason is the best to deal with, I think he knows more about firearms. But all of them are nice.
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Old 02-21-2009, 09:26   #15
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Go to The Great Outdoors in Cherryville, NC. They have a great stock in all types of firearms and are very nice to deal with. Cherryville is near Shelby. Also if you do go in there Jason is the best to deal with, I think he knows more about firearms. But all of them are nice.
Thanks for the heads up. Will definately give them a visit.
Thanks again!
apup
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Old 02-23-2009, 18:59   #16
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This is my first post. I just wanted to defend American tactical. There is no way that you were talking to tim, the owner. If you were then I am truly astounded at how you were treated. Tim is truly a first class guy. Not only that, but tim always has the best prices on glocks. He works with you and in most cases, will get you out of the door fifty dollars cheaper than anywhere else, including cherryville, or shooters ex in mt holly. If I were you, I would call up American tact, ask for tim or keith. Tell them that you are not satisfied with your experience and I assure you they will be concerned. Rather than blackflagging them And calling them names. I think you
Will get farther this way. Just my 2 cents. And thanks for
Listening.
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Old 02-23-2009, 20:15   #17
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Oops, wrong thread.

Last edited by XM8; 02-23-2009 at 20:18..
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Old 02-23-2009, 20:20   #18
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This is my first post. I just wanted to defend American tactical. There is no way that you were talking to tim, the owner. If you were then I am truly astounded at how you were treated. Tim is truly a first class guy. Not only that, but tim always has the best prices on glocks. He works with you and in most cases, will get you out of the door fifty dollars cheaper than anywhere else, including cherryville, or shooters ex in mt holly. If I were you, I would call up American tact, ask for tim or keith. Tell them that you are not satisfied with your experience and I assure you they will be concerned. Rather than blackflagging them And calling them names. I think you
Will get farther this way. Just my 2 cents. And thanks for
Listening.
While you are right about it not likely being the owner of the shop, I stand behind my not returning to their store and my report of poor customer service and high prices. Since I had such a pitiful experience, I only know what the stickers say. I don't know about a negotiated price as the poor excuse for salesmen I tried to get information from either couldn't answer my questions or simply blew me off.

I recently learned it was likely a relative of the owner whom he employs who had the chip on his shoulder. I have also learned the poor attitude I experienced is reportedly often complained about yet there he is running people off. I hold the owner responsible as he employs his relative and is ultimately responsible for what goes on there.

In business, customer service is often more important that pricing. Folks get one chance to make a first impression and my impression of that shop is not good to say the least. If the owner wants customers, return customers, and loyalty, I highly suggest he get a handle on his staff, including relatives.

I have served in executive positions in the business, medical and public service worlds. I have high customer service standards and I expect to be treated well when I consider departing with my hard-earned cash.

American Tactical & Pawn seriously screwed up and I have every right in warning others of my experience. Sorry you disagree. Further, those who read this thread will read your comments as well and they can make their choices accordingly.


On a more upbeat side note, welcome to GT.
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Old 02-24-2009, 07:12   #19
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Thank you,
Glad to be here.
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Old 03-10-2009, 00:14   #20
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First Post!

Hello to all! I have been reading these forums for some time now and this topic really sparked my interest to join and throw in my two cents. ATP Inc. is an outstanding gun shop with knowledgeable employees and fair pricing. I am sorry to hear of your unfortunate experience there but I promise you it is not normally like that. Maybe the employ was having a bad day (no excuse to be rude I understand that...) I would also assume that when he meant high he meant that it was expensive in general not that their pricing on it was outrageous. Tim and Keith are both outstanding business men. They have been partners for over 20 years and have never failed at any business venture. I ensure you that if you talk to either two of them or myself you will be treated respectfully. Understand we stock hundreds of different guns. Our ignorance is no excuse but we cant know everything about every gun we carry especially when its the first one we have ever had. If you are never a patron of our establishment again I would obviously understand, but I personally guarantee that Tim, my father Keith , or myself will ensure your next visit to be pleasant and professional. Thank you for letting us know that our customer service during your visit was unacceptable! Any and all feedback is welcome to make sure all our customers feel appreciated and respected.

Sincerely,

Adam Queen
Asst. Manager
American Tactical and Pawn
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Old 03-11-2009, 06:09   #21
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Originally Posted by smoke5643 View Post
Hello to all! I have been reading these forums for some time now and this topic really sparked my interest to join and throw in my two cents. ATP Inc. is an outstanding gun shop with knowledgeable employees and fair pricing. I am sorry to hear of your unfortunate experience there but I promise you it is not normally like that. Maybe the employ was having a bad day (no excuse to be rude I understand that...) I would also assume that when he meant high he meant that it was expensive in general not that their pricing on it was outrageous. Tim and Keith are both outstanding business men. They have been partners for over 20 years and have never failed at any business venture. I ensure you that if you talk to either two of them or myself you will be treated respectfully. Understand we stock hundreds of different guns. Our ignorance is no excuse but we cant know everything about every gun we carry especially when its the first one we have ever had. If you are never a patron of our establishment again I would obviously understand, but I personally guarantee that Tim, my father Keith , or myself will ensure your next visit to be pleasant and professional. Thank you for letting us know that our customer service during your visit was unacceptable! Any and all feedback is welcome to make sure all our customers feel appreciated and respected.

Sincerely,

Adam Queen
Asst. Manager
American Tactical and Pawn
I don't have a dog in this fight, but I do applaud you for responding to the OP's complaint. And if I were in your area, I would give you a second chance. Just my two cents....
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Old 03-11-2009, 08:04   #22
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Adam,
While I don't have a dog in this fight as I don't consider it a fight (reference to previous post by ranger88), I continue to have issues with your store. I have gotten feedback from others in the area that shared they had similar experiences. One individual even told me the person I dealt with has a long history of not knowing what he is talking about and talking down to customers. I was also told he has been warned about his attitude repeatedly in the past (this was from someone who is friends with the owner). These statements are evidence to me this was not an isolated incident. If you are blind to his attitude, then that is seriously problematic.

When someone is asking questions regarding an item, to give a general answer of "high" and pretty much leave it at that is beyond obnoxious. It is a tactic of dismissal for whatever reason. The person obviously didn't want my business. Since I was in the mood to buy, he screwed the pooch for himself (if on commission) and your store.

While I appreciate your apology, I don't see myself returning as I doubt the individual I dealt with is gone or has changed. Years ago I worked as an executive in the business world. I know that truly you get only one chance to make a first impression and how important that impression is. My impression of your outfit is poor to say the least.

Also, since your "apology" contains more than just an apology, it is rather an attempt to save face and possibly promote your store on a firearms forum (your primary customer base) I smell that perhaps the apology may not be genuine. Further, you addressed your statement as "Hello to all" rather than to me which appears to validate my concern. Lastly regarding your statement, "I would also assume that when he meant..." is providing an excuse for him even though you just stated, "...no excuse to be rude...." I truly feel this is a marketing response to the public rather than an attempt at validating and/or apologizing for the horrible experience I had with your staff. This is not the construct of a true apology.

While I may be an educated man and look at words as well as the content and intent of language more than most, I think most could see through to the meat of your statement.

Feel free to respond. I doubt I will reply as I have said my piece, then again, who knows. If folks want to shop at your store, they are certainly free to do so. I will not be one of them.

I do hope you will spend some time with your staff on the importance of good customer service. It is key in establishing new customers and maintaining repeat customers. It is probably the single most important issue with me including price. If my initial experience had been different, I would have been willing to overlook your higher prices. Instead, I have found other places to spend my hard earned cash and am avoiding your establishment.
Sincerely,
apup
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Old 03-11-2009, 08:31   #23
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Originally Posted by actionpup View Post
While you are right about it not likely being the owner of the shop, I stand behind my not returning to their store and my report of poor customer service and high prices. Since I had such a pitiful experience, I only know what the stickers say. I don't know about a negotiated price as the poor excuse for salesmen I tried to get information from either couldn't answer my questions or simply blew me off.

I recently learned it was likely a relative of the owner whom he employs who had the chip on his shoulder. I have also learned the poor attitude I experienced is reportedly often complained about yet there he is running people off. I hold the owner responsible as he employs his relative and is ultimately responsible for what goes on there.

In business, customer service is often more important that pricing. Folks get one chance to make a first impression and my impression of that shop is not good to say the least. If the owner wants customers, return customers, and loyalty, I highly suggest he get a handle on his staff, including relatives.

I have served in executive positions in the business, medical and public service worlds. I have high customer service standards and I expect to be treated well when I consider departing with my hard-earned cash.

American Tactical & Pawn seriously screwed up and I have every right in warning others of my experience. Sorry you disagree. Further, those who read this thread will read your comments as well and they can make their choices accordingly.


On a more upbeat side note, welcome to GT.
Give 'em hell, don't allow them to have a bad day. There is one place that I go that always talks about stuff being "high" and that is because they are ashamed to have to charge the prices. They explain what it cost them and how "high" their costs really are,
but don't let something like that stand in your way ....
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Old 03-11-2009, 09:14   #24
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I have had several experiences like this lately. Websites or rave reviews get me interested in a particular store because I learn so much about their postive customer feedback and dedication to serving the shooting public. I spend a lot of money on establishments and I am loyal to the ones that treat me reasonably. I don't require anything specific, just reasonable treatment. I do my research and looking and asking ahead of time; if I have a question it is because a purchase is imminent and I need information from the owner/operator about an issue that I could not get the info from anywhere else.

When I am treated rudely or dismissed because the owner knows he will sell all his stock in this market anyway, I choose to not support that owner with my business. I do understand bad days/moods/whatever, and I am flexible enough to slough some of that off. But I don't forget, and IF the owner gets multiple chances, he will only earn my business by having making a high percentage of those chances reasonable transactions.

I know people are busy and get a lot of traffic now from people who know nothing about guns and are more like gawkers or rubberneckers than anything, but I am not one of them, and typically my purchase history shows it. It is the business owner's job to figure that out. The businesses that will survive the burst of this market (whether due to new bans, satiation of the market, or continued economic downturn) will be the ones that are remembered for taking the time to deal reasonably with their customers and not treat them as money-bag cattle. A business owner's employees are his agents; the owner is responsible for the actions of his employees. Without a reasonable explanation for how or why an employee's negative actions should be overlooed, they are representative of the business and owner.

I have dealt with businesses that I know are busy because it took me a long time to get through on the phone, and I acknowledge this to them. If they choose to rush me to purchase or dismiss me as a bother, my money and I will go elsewhere. If you accept my word that I have pared down my questions to the essential info that I can't get anywhere else, and want me as a continued customer, treat me reasonably. Offer to call me back when you have a better time to answer questions. Heck, just tell me straight up that you only have time for quick orders and that you don't need my business right now. While you might not get a second chance at it, at least you're a step above the business that fools itself into thinking I'll buy from them no matter what.

You don't even have to be polite - just don't be rude. If you assume and treat me like I am one of the entitled-newbie-hoarder people scrabbling to suddenly demand great service and great prices and just wants to buy because I'm in a panic, and will never give you more business, then I will asume that you are just trying to make a quick buck and that you don't want my business. I will take my business elsewhere. I will not forget the businesses that have treated me reasonably. I WILL forget about the businesses that don't.

I don't fault the OP for not giving a second chance based on his 'research'. He went in based on a positive recommendation, was treated poorly, and now has heard negative recommendations. If I were a business owner in this situation, I would either try to earn the person's business back (I would offer more than a statement that it doesn't happen often, or with certain employees), or write this person off as a customer. I would make sure that my employees treated my customers as I want them to - as potential lifetime customers. Especially now, employees are easier to replace than paying customers.

Every job has taught me to 'leave everything at the door." When I go to work, I am there to work to further the business. My personal problems are NOT allowed at work. People too often use "I was having a bad day" to try to excuse their behavior. There is no excuse for poor behavior. There may be a reasonable explanation which would earn my business again, but there is no 'excuse'. The customer's 'excuse' for not giving his money to a business is poor treatment by that business. In business regarding THIS ISSUE, the customer IS always right.
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Old 03-15-2009, 22:50   #25
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apup,

The reason I chose to start off like that we because it was my first post not to be disrespectful to you in any way. I understand how you could take my apology as a "joke" because tone of voice and emotion are hard to express soley in writing. Furthermore, my paragraph was not meant to be a "plug" in any way. We have advertisment set up that is meant to handle that. I find it hard to believe that our prices are as high as you say they are. I doubt you will find and place to buy Glocks any cheaper. Also, our prices are negotiable if within reason because we always want to make the sell and keep our customer pleased. Obviously we cant sell too cheap or our bills would not get paid and our doors would be closed. I can tell that we will most likely never have your business due to your experience but all I can ask is that you keep an open mind when telling people about us. Let them make their own decision once they come by the store. I know more people that love our customer service and pricing than do not. I have return customers that come in daily and say what a pleasurable experience they had and that they will always do business with us again. However, if the day comes when you reconsider your decision I will be more than happy to assist you with anything that I possibly can. Once again I apologize for any inconvience we may have caused.

Adam

Last edited by smoke5643; 03-19-2009 at 01:56.. Reason: Spelling Correction
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