I'm sharing my frustration and misery to everyone here in hopes you will pass it on to friends/family. I've felt that I have been wronged by this company and disrespected by their customer service. The video explains it, NSFW. This really pissed me off, especially given how long it is taking to get a problem fixed and the bull***t I have to hear over the phone. Not to mention they want me to pay out of my pocket to ship back the item.