The normal turn around time is 4-6 weeks which is clearly identified in our product description of refinishing services..
The reason you get a shipment confirmation even though it didn't is because the fulfillment system doesn't recognize the difference between instock items and custom service work and it has to charge your card to process payment. The only way we can do that is process the order as if it were normal items.
Thanks for your question.
If you need any more help feel free to call customer service at 208.437.0612 x106