Originally Posted by CA Escapee
About a minute later another gentleman answered the phone and said, "David" said you'd like to cancel an order and get a refund. He looked up the order and knew I had called last month to cancel it. He didn't understand why I was calling again to cancel it until I told him I never got a refund on the additional shipping charges. I explained the whole thing from the start, then he understood I never got a refund. The second guy I spoke to was all about customer service. He was courteous and listened to my situation.
Bottom line, they're refunding the difference in the shipping charges without the usual handling fees, stuff.
Well, I thought the saga was over.
I received an e-mail from the GlockStore this morning. It's telling me:
"To our valued customers,
Thank you for your order. On March 8, we made a charge to your credit card for in stock items. These items are now moving into our shipping department. Due to the large volume of orders, it is taking 5-7 business days for us to physically ship the items out of our warehouse."
It doesn't sound like they've canceled the order.