I finally called the secret "858" number, spoke with a real human and cancelled my pending (since 01/05) order -- after I sent 2 website messages and a FAX, all requesting email confirmation of cancellation. After speaking with the CBLF, I sent an email confirming the phone conversation, again requesting return email verification (my email was sent with return receipt, which I got). I think I finally drove a stake through the heart of this order...
I don't expect to hear from them.
I also don't expect I will be ordering from them any time soon.