I had my first leatherman replaced free by factory. Woman CS on the phone thought I sounded upset. I was expecting a problem with Warranty, but had none. I apologized for being aggressive and thanked her for the new replacement. No problems.
"Peace is that brief, glorious moment in history when everybody stands around reloading". Anonymous
Earp: Not everyone who knows you hates you.
DOC: I know it ain't always easy bein' my friend....but I'll BE THERE when you need me.