Originally Posted by halfmoonclip
The PP has a gripe that they weren't in contact with him for more particulars, but the techs are there to fix guns, not to clean them.
Well, ya know...my dad always taught me to clean borrowed tools and fill the tank of borrowed vehicles.
I have done my share of tech support..I have learned that people don't make up trouble issues. If an issue can't be replicated, you don't write it up as "cannot replicate problem" and ignore it. You contact the person, get more info and solve the problem.
I love my SmithWalther PPK/S..just hate the path it took me to get one that works.
I feel for the OP...his piece may well get fixed, but I doubt the reason for failure will be revealed.