They seem like nice folks with a good line of products. Only "fault" I see is the owner's decision making process when the rush started. NOT answering phones, email, message thingies YOU installed on your website is pure commercial suicide. Many other vendors are coping and keeping up without cutting off communication. Customer no-service like this is bound to lead to them going out of business. People remember and there are too many options with good customer service - even in the bad times.
"Get off my lawn."