G26 mags can be difficult to open up, especially when they're new and/or the person doing it is inexperienced.
Help (if needed) can be found at http://www.mygtul.com/index.php
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U.S. Army-MNNG 73-83 95 Bravo
NRA Life Member
When wondering who's advise to consider, check their profile to see if they have posted anything about their training or experience.