As someone pointed out above: Apple does have some of the best support in the business.
Can you take your Toshiba or Sony PC back to the place you bought it, only to have someone sit down with you for free to explain and help you fix the issue you were having?
I can go to the Apple store in town and do just that.
You guys are just jealous. I'll post another picture of one of their beautifully designed and durable products, just to fuel it: