Although it is no longer my primary bank, I stay with them for a little mad money account. As long as I don't use a teller, I get free ATM and free checking. They're great when I'm overseas because of their extensive free ATM network. I used to have a credit card with them, and they were quick to cancel it when it was compromised. I appreciate that.
They have gone up on fees, so I just make sure I use their no fee services, which are numerous.
Their customer service to me has been superb, and believe me, it is a comfort to walk up to an ATM in London, Paris or Rome, even on a Sunday, and get service in English and local currency at a great rate of exchange with no service fees. Plus, I can order foreign currency on line and have it waiting for me at my local branch before I leave.
The only trouble I had was with a withdrawal in London, which they double-debited me on. A ten minute phone call when I got back solved that with no questions asked.
I use another bank for daily needs because I got a better deal, but, as long as there's no service charge, I'll keep my little travel account open.
uhlawpup - deep in the heart of Downtown Houston
CRUX SANCTA SIT MIHI LUX
NUNQUAM DRACO SIT MIHI DUX
Last edited by uhlawpup; 11-18-2012 at 14:20..