We cut them off back in 2009 after some usury interest rates kicked in with no explanation...
My wife's parents dumped them a short time later - similar circumstances.
I know my Mom is getting *raped* by them - She has dementia and I can't get her to use her own accountant to take over the bills... and she missed some payments a couple times this year...
This last one is the bummer - Mom's at their mercy, and nothing we can do about it.
It would be a dream come true if that bank would just fail already... (LOL)