Got another answer from BCM. They are providing a UPS pre-paid label to return the entire BCG for inspection. It'll be going out to them via UPS tomorrow. Assuming they agree that it was defective from the beginning, and the rest of their turn-around time is as fast as their emails, I get the feeling I will be pleased with their response.
Now I guess it is just a waiting game.
Never argue with an idiot. They will drag you down to their level and beat you with experience.