Originally Posted by CLoft239
+1 Even when I buy items that have that "do not return to store if defective, contact us" label in the packaging, I still take it right back to the store if it's jacked up.
Sent from the Titanic. I named my phone "The Titanic" so when I plug it into the computer it says "The Titanic is syncing".
That trick is done primarily so that the stores aren't 100% aware of the bad parts that their customers are receiving.
If it's broke or missing parts, you call the 1-800 number, they correct the issue, and the store is none the wiser. They can still find out but it isn't "in their face." Plus they don't have to buy back a $300 item because a $5 part was left out (this is probably at least 80% of the reason they do this).