He seemed pretty matter of fact about the whole thing. I told him about the wear on the spring loaded bearing and how my G23 had almost none after 2k rounds. I also told him what the slow motion video showed.
He asked for my SN and said, "This is a pretty new gun, so we'll send you a return label." Pretty short conversation, really, once it was clear there was no way he would send me parts.
Glock videos and more!
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