Really! You don't think somebody at the factory is reading GT; do you?
I called the factory too, my friend. There was no prepaid label for me! Hell, the service rep wouldn't even send me two lousy parts in order to attempt a simple extractor removal and repair on my own. He wanted me to be a certified armorer before he'd give the parts to me. I told him that's fine; but I'd pass. (I didn't want to give up the I.Q. points in order to become certified.)