Sounds like Craig has not upheld his part of the transaction. I think maybe payment should have been withheld until product was ready to go.
Good luck and I hope you get your product, or money. To me, there are too many other extension choices available to put up with this.
Eph6:12 For our struggle is not against flesh and blood, but against the rulers, against the authorities, against the powers of this dark world and against the spiritual forces of evil in the heavenly realms.13Therefore put on the full armor of God