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-   -   3 for 3 PSA screws up another order (http://glocktalk.com/forums/showthread.php?t=1431578)

arclight610 07-09-2012 17:45

3 for 3 PSA screws up another order
 
I'm gonna have a hard time trusting Palmetto State Armory for anything anymore. This is the third time I've order AR15 related parts from them, and the third time that they've screwed it up. I ordered a Classic Lower Build Kit, which is a buffer tube, buffer, spring, M4 stock, LPK, and grip. Got a LPK, M4 Stock, MOE stock, and a charging handle...

bigmoney890 07-09-2012 17:49

They sent you two different stocks? I bet that MOE stock was supposed to be mine :rofl:

Trey83 07-09-2012 18:54

Wow..... I really like PSA but they need to get their act together. Maybe they will let you keep the MOE stock and charging handle and just ship out the buffer tube and spring :dunno:

arclight610 07-09-2012 19:03

What makes it worse is that it will probably take 5 days for them to get around to answering their phone and responding to emails, then it'll take another 10 days to ship out parts.

KiltedSoule 07-09-2012 20:13

Granted, this particular order was at the beginning of their big sale, but when they left out some parts of my first order, they were very prompt in getting them to me by monday (from calling on Friday).

Big Bird 07-09-2012 20:32

They screwed up my barrel order from 3 weeks ago. I got it last Monday--it was the 14.7" 6.8 barrel and I ordered the 16". I called them last Monday and he told me it would be a few days before they could get the right barrel in the mail and would put a call tag in the box for the screw up. I got email confirmation today that it would probably ship tomorrow. Ehhh we'll see.

GlockN 07-09-2012 20:37

I recently had four orders, they were perfect.

TangoFoxtrot 07-10-2012 04:09

My last parts order was correct and prompt.

GSSF17 07-10-2012 06:11

That stinks. I personally have had nothing but good luck. I hope you get your situation resolved quickly. :shocked:

tooledws2 07-10-2012 06:52

I ordered a pistol ar15 lower kit from them recently. They threw some better parts in the kit than what came with it. Upgrades!

RocPO 07-10-2012 06:55

With the sheer number of orders they've been getting a mistake here and there should be expected.

Outdoor Hub mobile, the outdoor information engine

Hour13 07-10-2012 07:05

My last order was a 16" carbine upper, LBK, carry-handle sight, & CH. After the usual 15 days, I got the upper... and nothing else. I called, and they(very friendly and helpful) told me they forgot to send the other package.
:steamed:

They shipped it quickly, I got it 3 days later. And it appears they doubled it up somewhere, as I received an email saying the same group of parts was shipping out, due in today. That'd be cool, we'll see.

I think what we're seeing is a company that has blown up so drastically & so quickly, that they're having problems staying on top of things. I sincerely hope they get properly staffed up soon, Be a shame to see this otherwise impressive company fail.

harleyfx69 07-10-2012 10:23

Quote:

Originally Posted by Hour13 (Post 19180697)
My last order was a 16" carbine upper, LBK, carry-handle sight, & CH. After the usual 15 days, I got the upper... and nothing else. I called, and they(very friendly and helpful) told me they forgot to send the other package.
:steamed:

They shipped it quickly, I got it 3 days later. And it appears they doubled it up somewhere, as I received an email saying the same group of parts was shipping out, due in today. That'd be cool, we'll see.

I think what we're seeing is a company that has blown up so drastically & so quickly, that they're having problems staying on top of things. I sincerely hope they get properly staffed up soon, Be a shame to see this otherwise impressive company fail.

so your hoping that they send you parts that you did not pay for ?

GSSF17 07-10-2012 14:25

Quote:

Originally Posted by Hour13 (Post 19180697)
I think what we're seeing is a company that has blown up so drastically & so quickly, that they're having problems staying on top of things. I sincerely hope they get properly staffed up soon, Be a shame to see this otherwise impressive company fail.


This.

michael_b 07-10-2012 14:30

I ordered an upper receiver from them that had some issues with the finish. I called them, got an RMA label shipped it back.

Even though I included a note about the issue in the box they called me and asked why I shipped it back.

Eventually they shipped me the same part right back.

Not sure if I should contact them on AR15 or just give up. Very frustrating. All of my other orders have been perfect.

Posted from my iPhone

Hour13 07-10-2012 18:02

Quote:

Originally Posted by harleyfx69 (Post 19181219)
so your hoping that they send you parts that you did not pay for ?

Really? This is what you took from my post?

Troll.

They did in fact send me the parts again, package came in today. I called them, they said to just keep 'em, and they apologized again for the mix-up.

So there.

ScrapMetal 07-10-2012 18:12

I've ordered from PSA about 10 times since the free shipping. I haven't had a problem with any of them. That being said, the amount of orders they probably have coming in daily, I could see where some are going to be screwed up.

Gunnut 45/454 07-10-2012 18:42

arclight610
Good stop ordering from them so everyone else can get what they want at a good price. Please take your money and go spend it somewhere's else! Colt will surely take your money alot of it! DD will be more then happy to take alot more of your money! In other words quit *****ing and talk to PSA.:faint:

arclight610 07-10-2012 19:32

Quote:

Originally Posted by Gunnut 45/454 (Post 19182778)
arclight610
Good stop ordering from them so everyone else can get what they want at a good price. Please take your money and go spend it somewhere's else! Colt will surely take your money alot of it! DD will be more then happy to take alot more of your money! In other words quit *****ing and talk to PSA.:faint:

PSA fanboy much?

Your mean comments make my butt hurt bad.

bigmoney890 07-10-2012 19:57

Quote:

Originally Posted by arclight610 (Post 19182936)
PSA fanboy much?

Your mean comments make my butt hurt bad.


:rofl::rofl:


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